Making Dizzy Shine With Ajax
- 1. Introduction
- 2. Literature Survey
- 2.1. Ajax: A New Approach to Web Applications
- 2.2. Navigating the Applet-Browser Divide
- 2.3. Ajax: How to Handle Bookmarks and Back Button
- 2.5. Beyond Ajax
- 2.6. Web 2.0 Next Big Thing or Next Big Internet Bubble?
- 2.7. Beyond the Desktop Metaphor in Seven Dimensions
- 2.8. An Architectural Style for Ajax
- 2.9. Usability in Web Design
- 2.10. Emotionally centred design
- 2.11. Literature Evaluation
- 3. Background
- 4. Theory
- 5. Specification
- 6. Implementation
- 6.1. Feedback for long-running server-side tasks
- 6.2. Input validation from server-side parameters
- 6.3. Quickly modifying the output dataset
- 6.4. Save status without redirection
- 6.5. Feedback for lengthy client/server interaction
- 6.6. Input validation based on client-side data
- 6.7. Problems Encountered
- 7. Evaluation
- 8. Further Work
- 9. Conclusion
"Ajax applications can provide a more effective user interface than those of GUI desktop or classic Web applications with fewer drawbacks than either individual approach."
Thanks go to:
Project supervisor Stephen Gilmore and group supervisor Julian Bradfield for guidance and help.
John Oberlander for clarification and help with HCI issues.
Gareth Saunders and Patrick Thomson for greatly aiding my proof-reading of this report.
The developers of Firebug, Subversion and Eclipse for invaluable debugging and development tools.
Team Klingon: Chris Paton, Charles Harley, Benjamin Rollinson, Colin Silcock, Iain Hendry, Raj Khokhar, Alan Campbell, John Mark Ritchie and Alistair Strachan for the development of the classic web application and Alistair Strachan’s help with the existing code base.
The developers of Batik, Apache Commons and JFreeChart for the used libraries.
Steve Moitozo for the Password Quality Meter.
Lindsay McQuaid for support.
1.1. What is Ajax?
Figure 1 shows the main differences between a classic Web application and an Ajax Web application.
A classic Web application sends a request to a server which generates the page, perhaps from a database, returning a page which is then displayed in the client’s browser. On each new page request or the retrieval or submission of new data, the whole page must be re-requested from the server.
Figure 2 compares the typical interaction model between a classic Web application and an Ajax Web application.
The classic Web application requires user activity to take place then be submitted to the server and the data must be processed and returned successfully to the client before the user can commence any more interaction.
1.2. When is Ajax used?
With increased bandwidth now available to large proportions of the first-world population, Web applications are becoming feasible replacements for GUI desktop applications. This movement is known by some as "Web 2.0". One of ideas behind "Web 2.0" is the Web as an application platform, replacing GUI desktop applications, allowing cross-platform applications and allowing data to be easily shared and manipulated between machines in different geographical localities. The only prerequisites for these applications are an Internet connection and a relatively modern browser.
The first wave of these applications to move online was email. There has been Web-based email for over 10 years and it is many users' sole way of accessing their email. Google’s email application, Gmail, was one of the first uses of Ajax technology on the Internet. For browsers that support Ajax, the user interface is similar to a GUI desktop application, with the ability to drag items and quickly open and close emails without the whole page reloading.
With Ajax the goal of moving GUI desktop applications online may finally be realised. As shown in Figure 2, Ajax finally allowed the user of an Ajax Web application to have an uninterrupted workflow. This can potentially greatly boost their productivity, bringing it more in-line with that from GUI desktop applications, whilst keeping the benefits of a Web application such as distributed processing, no need for local backups, high up-time and portability.
Now users and developers wishing to take advantage of Ajax have many options available to them. For developers, many Ajax libraries are now available, making Ajax user interface development as simple as importing any other library. Users can now find Ajax applications for word processing, spreadsheets, picture management, email, satellite mapping and more.
1.3. What are the problems with Ajax?
Ajax technologies, while being useful to both users and developers, are still in their infancy. Ajax applications frequently suffer from niggling bugs such as "breaking" the expected functionality of the "Back" button, causing other unexpected browser behaviour and may have security risks. It is also currently unclear whether the claimed benefits of Ajax actually result in better user interfaces. The role of this project is to try and discover any benefits and problems and see whether Ajax Web applications provide interface improvements over classic Web applications and existing GUI desktop applications, whilst having fewer disadvantages than either individual approach. A literature review was conducted in order to discover the need for this discussion. An existing classic Web application was modified into an Ajax application after critically evaluating the user interface failings of the existing classic Web application and GUI desktop application. Finally, the new Ajax Web application was evaluated and through this the strengths and weaknesses of Ajax were discussed.
2. Literature Survey
2.1. Ajax: A New Approach to Web Applications
The term "Ajax" was first used in "Ajax: A New Approach to Web Applications" <>, an article about interaction design. The two examples referenced as examples of Ajax were Google’s Suggest and Maps services.
Figure 3 shows an example of Google Suggest in progress. As search queries are entered, suggestions for the search query are displayed, updating almost instantaneously with no other user interaction.
Figure 4 displays an example of Google Maps' usage. This figure does not convey the use of the interface as well as a demonstration, but the map can be manipulated by clicking and dragging around the map, and the map is dynamically loaded and updated, with no need to press reload. Also, take note of the shadow overlay from the Address "bubble", again, dynamically updated in real-time.
At the time of this article, the main users of Ajax were Google, making use of it on their Gmail, Groups, and the aforementioned Suggest and Maps services, but it also saw use in Flickr and Amazon’s A9 search engine. The article provided a clear explanation of both the technical usages of Ajax, its implementation and merits, and paved the ground for future studies in using Ajax for rich-client applications. Although this article was the first mention of Ajax, analysis of the usability of related technologies have been seen before, albeit with different terminology, such as DHTML.
2.2. Navigating the Applet-Browser Divide
Comparable issues to those spawned by Ajax have been analysed before, such as in "Navigating the Applet-Browser Divide" <>. The feel of browser applets was very different to that of classic Web applications and raised similar usability problems to those encountered with Ajax applications. Users were found to instinctively press the browser’s "Back" button when intending to return to a previous stage in the applet process, which, if the applet had not taken this into consideration, wiped all progress they had undertaken so far in the applet, causing the user to have to start again. Again, applets brought claims of allowing the user to "dynamically interact with information", similar to those claims made today with the rise of "Web 2.0" and Ajax. This article contained the results from a usability study which found that users tended to depend on the browser navigation buttons to navigate through the applet. When navigation buttons were provided inside the applet the users were found to have fewer problems with integration and navigation. This article also highlighted the now so-relevant issue of ensuring compatibility between browsers.
2.3. Ajax: How to Handle Bookmarks and Back Button
The issue with the "Back" button was further explored in "Ajax: How to Handle Bookmarks and Back Button" <> . The problem was raised by using Gmail as a case study. Once a user enters Gmail, at the time of publishing, the URL remained the same throughout the session, so if a user entered an email message, and then wished to leave the message and go back to the inbox by clicking the browser’s "Back" button, to their surprise they would find themselves out of Gmail.
2.5. Beyond Ajax
2.6. Web 2.0 Next Big Thing or Next Big Internet Bubble?
2.7. Beyond the Desktop Metaphor in Seven Dimensions
The issue of creating more rich-Web applications was discussed in "Beyond the Desktop Metaphor in Seven Dimensions" <>. It mentioned the use of Ajax technologies to create far more GUI-like Web interfaces, allowing them to be more familiar to users and updated without user intervention. It also pointed to the recent growth of Ajax applications being used, forming the previously mentioned "Web 2.0", bringing a shift from applications (such as those on the desktop) to online services, frequently using Ajax, storing personal information and documents outside of an office machine.
2.8. An Architectural Style for Ajax
2.9. Usability in Web Design
2.10. Emotionally centred design
The concept of Rich Internet Applications was discussed in "Emotionally centred design" <>. Rich Internet Applications are Web applications that have similar functionality and features as a GUI desktop application, but run in a Web browser. Ajax technologies are normally used in the creation of RIA. The paper posed a question, examining a different dimension of Ajax technologies, "why are these [Ajax sites] so compelling?". The reasons returned were those of fluid movement and immediate responses to user input, which create "engaging interfaces". However, the issue of Ajax becoming a development trend was raised. A call is made for detailed studies into user interaction with RIA, rather than developers to creating RIA for the sake of personal exploration and jumping on the latest technological bandwagon, instead trying to use RIA interfaces to improve user effectiveness and engagement.
2.11. Literature Evaluation
The previously analysed literature provides a detailed examination of both the advantages and drawbacks arising from using Ajax in Web application development. However, multiple articles call for a detailed usability study into the efficiency of user interaction with a Ajax application, and a direct study of this does not appear to have been done. This is a major problem as most of the articles are speculative on the benefits of using Ajax. This means that there is a real difficulty for developers currently debating whether to re-engineer a classic Web or GUI desktop application using Ajax or create a new Ajax application due to the lack of "hard" data to support the conclusions found in the current available literature.
Dizzy is a chemical kinetics stochastic simulator written in Java, available as a GUI desktop application. It provides a model definition environment and an implementation of the Gillespie, Gibson-Bruck, and Tau-Leap stochastic algorithms <>. This application was modified to use Enterprise Java technologies and run on a J2EE Web application server (such as Tomcat) by a group of students in 2005, known as "Team Klingon". This means there is currently an application that is feature-complete, with two implementations, Web-based and desktop-based.
This report will consist of creating a third implementation using Ajax. This will be performed by modification of the Web-based implementation, using the desktop-based implementation as a reference, to try to create a more usable interface, from evaluation of the drawbacks of the previous two interfaces. This new interface will receive a detailed usability study aiming to fill the gaps in papers highlighted in the Literature Survey: the need for a usability study of Ajax technologies, compared with both GUI desktop and classic Web applications.
From here onwards, for ease of explanation, the GUI Dizzy implementation will simply be known as Dizzy, the non-Ajax Web-application version as Klingon (as it was designed by "Team Klingon") and the Ajax version as Shiny (referencing the title of this report).
The aim of this report is to test the following hypothesis:
"Ajax applications can provide a more effective interface user interface than those of GUI desktop or classic Web applications with fewer drawbacks than either individual approach."
This hypothesis will be evaluated by examination of the following criteria <>:
Ajax applications allow the user to have an interface that is more predictable and allows greater response feedback than either of the alternative applications.
Ajax applications match the user’s interface expectations better than the alternative applications, allowing them to take better control of dialogue flow, and allowing support for more threads of simultaneous operation. Different forms of input are better facilitated and the interface can be more customisable.
Ajax applications allow for a more honest interface, better indicating the user’s action history and current state in the application. Errors are more rapidly repaired and prevented. The application is more responsive, providing better feedback to user input.
4.4. Time Affordances
Ajax applications allow fewer or no more unpredictable delays than the alternative applications. The Ajax application allows for greater reassurance to unavoidable delay than alternative applications.
In comparing Dizzy’s implementation with Klingon’s, the benefits provided by the Web application (e.g. distributed processing, client-server architecture, portability etc.) are ignored and instead the focus of this report is on the functional user interface differences between the two applications. These differences can be split into two areas: features lost from the original application by moving to a static Web interface and new problems introduced by the online application.
5.1. Lost functionality
5.1.1. Run progress
One of the main problems encountered when using Klingon, compared with Dizzy, was informing the user of the progress of a run. The application performs runs which can vary greatly in time consumed, ranging from milliseconds to hours, depending on the complexity, machine load and other factors.
Figure 6 displays the interface’s appearance while a run is in progress. The main elements to change and update are the progress-bar in the bottom left, and the estimated time remaining in the bottom right. There is also the facility to cancel or pause a run if it seems to be taking too long or system resources are temporarily needed for another task.
In Figure 7 there is no such progress indication. The user of the system is informed that the simulation "may take some time", without indicating how long this may be, and the user is expected to wait at the page, with no progress indication, until the run is completed. Furthermore, there is no functionality provided to pause or cancel a run, so if the run takes an excessive amount of time it is unclear to the user how to terminate this, meaning server time may be wasted simply because the user is unable to stop an unnecessary run.
5.1.2. Simulation parameter validation
When performing a run of a simulation the user must enter some parameters for the run itself and for the calculation of results from the run’s conclusion. These parameters are subject to various constraints, e.g. the "stop time" cannot be before the "start time" and the "step size" must be fractional. These constraints must be checked at some stage, either at the user interface or simulator level, or the run will fail.
Figure 8 shows the results from when the user presses the "start" button to run a simulation with an invalid "stop time". The dialogue prints the output from an internal exception in the simulator, an "AccuracyException", and informs the user that it is "unable to determine any scale" at a certain time. This error is cryptic as it does not indicate which field had an incorrect value, nor the acceptable constraints of the value. Pressing the "show details" button provides no further help, simply printing the stack trace of the exception; very little help to a non-programmer. Also, this error does not appear until the user decides to run the simulation.
Figure 9 shows the results from when the user presses the "start" button to run a simulation with an invalid number of result points. This time the dialogue is slightly more helpful, with no confusing jargon, but it still does not refer exactly to the field, referencing "number of samples" rather than "number of results points". Again, this error does not appear until the "start" button is pressed.
Figure 10 shows the results from when the user runs a simulation with an invalid "number of result points". This error is similar to the first, in that it simply outputs the Java exception that caused the error. The main problem, that cannot be seen from the screenshot alone, is that this error only appears on run completion, meaning that if the parameter for "relative error" was invalid and a long run was performed that time has been wasted performing a run that outputs no data. As before the terminology displayed in the error is different from that used in the GUI, "relative tolerance" in the error but "relative error" in the GUI.
The problem consistent across the errors is a lack of indication of the constraints of the parameter validation. Another problem is the decision to only perform validation when the "start" button is pressed. Java’s GUI libraries provide facilities to manage and handle the user’s input on each individual field’s entry, but this is not done. Due to this the process to ensure data is correct is slow as only one error is thrown at a time, so if multiple there are multiple errors, these must be sorted one-by-one before the run can be started.
Figure 11 indicates the outcome from entering bad data into every field of the form. This data is then sent to the server which validates it and in the case of error redirects the user back to the original page marking the errors. If the data was valid the user would simply be forwarded to the next stage of the form.
(Note: The values displayed are not invalid. Klingon’s server-side validation does not return the invalid values, instead displaying the errors on a new page)
The first problem seen with the errors is that for the values that were "out of legal range" there is no indication of what the range is so if the user’s entry was correct but just too high to simulate they will have to use trial and error to find out what are the maximum values they can use.
The errors caused by non-double or non-integer values occurred due to the entry of letters rather than numbers in those fields. In this case the indication of the datatype for the field is provided, however this could be made clearer still.
The main problem with the Klingon approach is, due to purely server-side validation, the user receives no feedback on bad parameters until they have submitted the form to be evaluated. In addition, due to the redirect mechanism, the previous values they entered are lost on the failure of the parameter validation (as observed in Figure 11). The server-side mechanism proves little problem on high-bandwidth connections, but when either the client or the server has a low-bandwidth connection this could become a painful process, requiring the data to be re-posted and all the page content reloaded on every mistake made in the form.
5.1.3. Changing chart axes
Figure 6 shows the Dizzy interface mid-simulation. The datasets for the graph/table/CSV file are chosen before the run is started and cannot be changed after the run has completed. Figure 12 graphically represents the output from a simulation. In this example, if the most relevant axis on examination was G4_RNA, there is a problem. As the software does not allow modification of the axes without performing the run again and the graph output is a raster rather than vector image, the axis cannot be viewed more closely without repeating the run.
Figure 13 shows the output after performing the run again. It is much clearer now what the data represents, and far more useful, but sadly the same simulation was run twice and the other datasets discarded the second time. This simulation data could have instead been cached, reprocessed every time an image is generated.
Klingon handles simulations differently. Rather than performing a run and immediately producing the output, the simulation data is cached in a database and this data is used every time the user chooses to generate a graph, table or CSV file.
Figure 14 shows the axis selection, very similar to Dizzy.
Figure 15 shows the chart generated for the user on a new page. If a similar approach is taken to that with Dizzy, wanting to focus on the G4_RNA, there is no need to perform the run again but it is necessary to hit the "Back" button in the browser and re-choose the axes. This method does not require redoing the run, but the user still has to navigate between different pages to make the new choices.
5.2. Online problems
The following problems are those introduced only in Klingon, due to its online interface. These do not have comparable equivalent problems in Dizzy.
5.2.1. Saving files
Rather than using Dizzy’s method of requesting a local file location for the simulator file for every run, Klingon allows two methods to create these files. The first is to manually enter the file into an editor and the second to upload the file. The latter will be covered in the next subsection.
Figure 16 shows the text editor available in Klingon. This can be used to create simulator model files or modify existing model files. The main problem with the editor is that when "Update file" is clicked the browser sends the new contents and the page redirects. This means that to edit the file once more the user must reselect the file and open the editor again.
The problem with this is that it encourages users to not save the file until they are finished, and with files upwards of 100 lines, if the browser crashed this could be frustrating for the user.
5.2.2. Upload progress
As mentioned in the last section, model files can be uploaded. However, these files can get quite large, and over a slow network connection or a loaded server, the page appears to hang, with the browser indicating it is "Busy" until the upload completes. It would be useful for the user to be notified of the progress of the upload, so they can estimate how long it will take and whether to allow it to complete.
5.2.3. Password update
In the form seen in Figure 17, the user is invited to enter the old password, the new password and confirm the new password. If the new password does not match the confirmation, the request still requires to be sent to the server before this is notified to the client. It would be sensible, in this situation, to check the fields differ before this information is sent to the server. Similarly it would be sensible to check the old and new passwords are not the same.
The aforementioned problems, while not the only problems in the application, are broadly summarised into six main areas with Dizzy and/or Klingon:
Feedback for long-running server-side tasks
Input validation from server-side parameters
Quickly modifying the output dataset
Save status without redirection
Feedback for lengthy client/server interaction
Input validation based on client-side data
These areas are those that can be considered to affect the usability of these applications most severely. Simple aesthetic and organisational changes have been ignored, as the focus of this report is on using Ajax to improve applications, not classic Web design or usability techniques.
These will be approached in Shiny by using Klingon as a base, and using Ajax techniques, modifying both the front and backend code, but leaving the simulator logic itself intact. The difficulties in implementing these solutions and an evaluation of their effectiveness will then follow.
For each of the problems mentioned in Solutions the implementation of the solution will be outlined, any problems encountered and a detailed explanation of the workings of the solution. Each section also includes a subsection to discuss how the solution gracefully falls back to browsers that do not support the needed Ajax functionality.
6.1. Feedback for long-running server-side tasks
The first step in implementing this feature was adding the necessary hooks into the existing parts of the Web application used to run the chemical simulations. This was needed as the previous method of performing simulations was by a blocking method called from the JSP. This was made non-blocking, and the progress was made available to the JSP which allowed the implementation of a graceful fallback method for long-running simulations.
The following status codes are used:
200 OK - This code indicates there has been a change since the last client progress update, and that progress data is available.
303 See Other - This code indicates that the run has completed.
204 No Content - This code indicates that there has been no change in progress since the last client progress update.
The OK status code provides the progress data as XML, whereas the other two provide no XML content. This is slightly more complex than using a purely XML-based method but is more bandwidth-efficient as no XML data is transferred and the client does not need to respond to the server’s initial HTTP response.
On an OK status code the callback method parses the XML provided by the server to obtain the progress information. This information is used to then manipulate the DOM and CSS of the progress page in the browser, updating the colour and length of the progress-bar, the progress percentage and the estimated time remaining. This can be seen in Figure 18.
On a See Other status code the page is redirected to the runs page, as occurred in Klingon on completion of a run.
On a No Content status code the page is not updated, but in order to inform the user an update but no new progress data was available has occurred the status bar of the browser displays "No Update".
Regardless of the status code, on the evaluation of the code and associated response, the callback method is set to run again in a one second.
For example, a typical XML response with non-optimised tags might be the following:
<progress> <completed>50</completed> <remaining>20 seconds remaining</remaining> </progress>
<p><c>50</c><r>20 seconds remaining</r></p>
The optimised XML file is, on average, around 82 bytes. Compared with the 3KB minimum from the meta refresh method, it is clear that for large amounts of clients, or low-bandwidth connections, the Ajax method is far more efficient.
Also added to Shiny was the ability for the run to complete in the background, allowing the user to accomplish other tasks while the run was completed on the server. This was facilitated by the method of handling runs, and also the new progress-bar. The progress-bar code was designed to be portable, so it was easily embedded into the navigation bar as a small reminder of the run progress; this can be seen in Figure 19.
6.1.1. Graceful Fallback
6.2. Input validation from server-side parameters
Due to previous input validation in Klingon occurring on the server-side, there was no need to delve too deeply into the existing code in order to access the server-side parameter checking. The first step in this case was creating an XML server to serve the error information to the client. The previous method in Klingon sent the contents of the form to the server, which was validated and then accepted or returned with any errors. In Shiny this was handled by sending the output of a single input box from the form, and the unique identifier for the input box to the server. With Shiny this is not done on submission of the form but instead when the current input box loses focus, that is the user moves the text entry indicator to another input box.
Figure 20 shows the results of an incorrect start time. This looks very similar to the results from Klingon, but there are two key differences. Firstly, the illegal value is still displayed. Secondly, the invalid value will be displayed instantly, with only 64 bytes used in the transmission of this error; Klingon’s method requires 6-11KB. The error messages provided are not any more helpful, but this was felt to be not an Ajax-related issue, and could have been fixed trivially. The main advantage the Shiny solution provides is the speed the use trial-and-error to find acceptable values, with near-instantaneous feedback without the removal of the invalid value.
6.2.1. Graceful Fallback
6.3. Quickly modifying the output dataset
Users frequently make mistakes. They are required in Dizzy and Klingon to make decisions on output, with no idea of what the output will look like. This problem was amplified in Dizzy, as to change the output it was necessary to redo a lengthy simulation. With Klingon, it was still necessary to for the user to navigate back and forth, losing the previous output in order to modify its appearance.
Figure 22 displays the result of the update. The comparison of the two datasets is far easier now, as the Y-Axis scale has been adjusted dynamically.
Also added was the ability to export charts as SVGs, allowing the chart to be dynamically resized after generation and therefore viewed or printed at high quality at any resolution, due to the nature of vector graphics, something lacking in the previous PNG format. The text in an SVG file, such as chart axes in this case, can be searched through and copied. Using an SVG editor such as Inkscape, these charts can be easily modified, annotated or edited; difficult with a PNG file. The SVG output library used generated large SVGs (in the above example 44KB compared with a 12KB PNG), Thankfully this was not an issue as it can be compressed automatically by the Web server and client’s Web browser, as most modern browsers support gzip compression, after which the PNG is 11KB but the SVG only 3.8KB (with default compression). The added SVG functionality also has many possible extensions that could not be currently implemented. These are explained further in SVG and SVG.
6.3.1. Graceful Fallback
6.4. Save status without redirection
Web browsers, like any applications, are not without bugs. They are complex applications required to do increasing numbers of differing tasks, and increasing numbers concurrently. This is one of the reasons some Web browsers become unstable. A common problem with long-running user tasks using the Web browser is, on event of a crash, everything is lost.
The previous method used in Klingon of creating and editing simulator files was shown to be problematic. It was necessary for a user to navigate away from the current page, losing focus in the file, every time they wanted to make a save. This naturally encourages users to not navigate away, and therefore, not to save. More technical users may type the file up in an application that allows saving first, before entering it into the browser, but this is not an ideal solution.
Figure 23 shows the result of a successful save. The file has been updated and stored on the server, with no need to break the user’s workflow. If the users were trusted even less, these updates could be made after a certain number of keypresses or fixed time periods.
6.4.1. Graceful Fallback
6.5. Feedback for lengthy client/server interaction
The other way of adding files to the server is by traditional HTTP uploading. The previous Klingon method works satisfactorily for small uploads, but for larger uploads or slow Internet connections, the page will appear to hang until the file has finished uploading, and, as with the Klingon’s simulation runs, there is no indication as to how long this will take.
The Klingon backend code made use of an external module to handle file uploads. The latest beta of this module added the ability to associate a given upload with a progress listener. This was used to create an XML server for the upload progress. When a file is sent to the server the browser informs the server of the number of files being sent and the size of each file. The progress listener can then use this information, combined with the size of file already uploaded, to calculate the percentage through the upload. An XMLHttpRequest object is used with callback objects to asynchronously poll the XML server for the file upload status, and display a progress-bar on the page while the file is uploaded. A example of an upload in progress can be seen in Figure 24.
This method is less successful than the simulation run progress-bar, as uploading the file will make maximum use of either client or server bandwidth, so polling the progress from the server is far slower than with the simulation progress-bar, as the connection is being saturated. However, this method still allows a user to more easily estimate how long an upload will take and can be useful for large uploads.
6.5.1. Graceful Fallback
6.6. Input validation based on client-side data
Sometimes input validation on the client-side is actually more secure and sensible than using a server-side method. For example, when checking password data over a non-secure link, it is sensible to not send the password in plain-text over an untrusted network. Also, for basic checks it may be a waste of resources relying on the server to validate data, for example checking the similarity of two strings.
6.6.1. Graceful Fallback
6.7. Problems Encountered
As with any program, some problems were encountered in the creation of Shiny. However, some of these problems are not specific to Shiny itself, and may be prevalent with the development of Ajax applications.
6.7.1. Design of previous system
The architecture of Klingon was carefully thought out and planned to allow proper, secure access to the needed underlying elements of the application using JavaBeans, reducing the need for the JSP to worry about the logic occurring in the chemical simulator, instead focusing on the UI and I/O with the user.
A problem that arrives early on with developing an Ajax application, and in this case took a large proportion of the development time is re-engineering the existing system to allow the new Ajax elements of the Web application to present meaningful data to the client. The simulation run’s progress-bar, specifically required information that was previously only available in the lowest levels of the application, communicating directly with the logic of the chemical simulator. This meant that with the multi-tier architecture in place it became very difficult to retrieve this information cleanly for use in the browser. This is not a criticism of the previous code in Klingon; the application was designed in an efficient and secure structure, but these very strengths actually worked against the implementation of the Ajax feedback. Fundamentally Ajax relies on the user being kept up-to-date with any actions, and allowing the user to incrementally access the backend logic, rather than simply submitting a request for a lengthy operation and receiving a result, as with a standard Web application. As mentioned in "An Architectural Style for Ajax" <>, The approach to writing Ajax Web applications is more similar to writing a GUI desktop application with the added difficulties of multi-user access, security and distributed processing that occur from writing a Web application. Fundamentally, the strengths from both applications can be combined, but in order to do so an Ajax software engineer is usually also required to battle with the difficulties of both.
Essentially, a truly cross platform Ajax application must be rigorously tested across all the main browsers and must try to detect the current running browser and use different code-paths depending on that browser’s quirks and bugs. For this reason, in Shiny, browser compatibility was only checked with the latest stable versions of Mozilla Firefox (220.127.116.11) and KDE’s Konqueror (3.5.6) available at the time of writing.
SVG is a language for describing 2D graphics in XML. Their primary use is in vector graphics, but they can also embed raster graphics and text. These graphics can also be interactive and scriptable, much like traditional XHTML and can be embedded in browsers. They may be slightly larger than raster equivalents, but when using gzip compression, commonly used by both servers and browsers, they are almost always smaller. SVG is an open format and the specification maintained by the W3C.
Theory set an explicit hypothesis to test, and four criteria used to evaluate its validity.
For an application to be easily learnable it should seem to be deterministic, so that every user action has an obvious, expected and consistent response. For Shiny, as the application is being run in a Web browser, the expected response is for the application to behave in similar manner as other Web applications.
The newly introduced feedback for long-running tasks would not be familiar to a user who has never used an Ajax application, but as this merely presents information on progress rather than information that the user needs to process this does not detract from the learnability of the application. Classic Web applications don’t make use of extensive long-running server-side processing, so the progress indication could provide indication that the application hasn’t crashed or "broken". The presentation of the progress-bars naturally leads to comparison between those of GUI desktop applications performing long-running operations, and a user who had downloaded files from the Internet or copied files to removable media would be familiar with the concept of progress-bars.
The input validation may be slightly confusing to a new user as the error messages may seem to appear and disappear without the user noticing, causing confusion when they later encounter them. Classic Web and GUI desktop applications tend to respond to errors in forms when the form is completed rather than while the form is in progress. This may make an Ajax application slightly harder to learn, however, these provide far great response feedback than the previous methods used, and the error generation is predictable and deterministic, so after a few errors the user will quickly realise the difference with this type of application.
The modification of on-screen datasets (in this case, charts) without page reloading is also a novel concept to users experienced only with classic Web applications. However, this is used constantly in GUI desktop applications, so it may be slightly unexpected at first but should not break the flow of the application or the work. This applies equally with the saving of status without navigation (in this case the contents of a file). Were there no feedback on the operation the user may become confused as to why the action they took has not caused the traditional click-load-newpage cycle expected in a browser, but a status message is updated, informing the user of their last action’s result and success.
Ajax applications are becoming more commonplace, with sites like YouTube, Flickr, Facebook and Google Maps used regularly by average Web users. To a user unfamiliar with these applications the instant response and animated feedback may be initially confusing, but as the method of input is still the same as classic Web applications this confusion will rapidly pass, and the new Ajax applications provide more rapid feedback on user input and therefore a faster interface.
A flexible application should allow the automation of routine tasks, support for simultaneous tasks and give the user control of the task execution.
The progress-bar introduced in Shiny allows the user to perform other tasks, such as editing files, whilst keeping up to date with the progress of the current simulation. It also allows a user to stop a current run. In addition, throughout the application there is automation of tasks such as repetitive form submission or moving back and forward to perform input validation, change a dataset or submit some data to the server. This allows the user’s actions to be preempted, providing information in less time than it would take them to request it traditionally. However, a problem with this method is that the user is not in complete control of task execution, as many of the input validation operations occur without any direct request from the user, merely on input.
Most Ajax applications are similar in this regard, second-guessing the users current task to provide shortcuts to its completion. In Shiny, due to the simplistic and short nature of tasks, this works well as there is only usually one path the user can take to complete an action but other applications may result in a user having to fight with the interface in order to perform a task in a way that was not expected by the designers of the application. In Shiny the interface is not made customisable to the user, but applications such as the Google Customised Home and Google Maps use Ajax technologies to provide interface customisation, as can be seen in Figure 27.
An application’s robustness can be shown through its indication of its past, present and possible future states, the ability to undo errors, responsiveness and providing sufficient functionality to conform to user tasks.
With larger, more dynamic Ajax applications such as GMail, this presents more of a problem. For example, once logged in to a GMail account, a user would find themselves at the "Inbox". If they decide to navigate to the "All Mail" folder they simply click on the link on the navigation bar. However, as this is an Ajax application this new folder is loaded dynamically using Ajax, so the address bar does not change. If the user then decides to navigate backwards to the "Inbox", they may instinctively press the "Back" button. With limited testing it was seen that this did not always return to the "Inbox" sometimes returning to the login screen and sometimes even "breaking" the application, returning the confusing error seen in Figure 28. In this strange situation, clicking the "Forward" button again results in the same error, with the only way to return to the "Inbox" again being to keep pressing the "Back" button until the login screen is seen and logging in once more.
As mentioned in the last chapter, Ajax solutions tend to use lots of small requests for data, rather than re-requesting the page. This allows Ajax applications to provide more responsive interfaces, both to user input and when changing datasets is required, as only the new data need be transferred. A possible criticism is that this requires bandwidth, but the total bandwidth used is far less when using an Ajax method than a classic Web application.
Providing the needed functionality in an Ajax application is simply a matter of implementation. It may require more to implement, but ultimately the sky is the limit as far as Ajax is concerned, as interfaces can be created that are far more dynamic than a classic Web application and may equal the usability of a GUI desktop application.
7.4. Time Affordances
Evaluating Time Affordances in an application requires examining possible and forced delays and reassurance on long running operations completion. The reassurance on long task completion have already been covered in Learnability, and delays and application speed in Robustness.
Essentially, Ajax Web applications allow the creator to provide to the user a method of input equally as quick as a GUI desktop application and provide faster data transfer, due to the lighter overhead of using XML to transfer data than an HTML page with all the other content that is needed. This essentially allows the browser to not only cache the images and stylesheets for a page but actually some of the other content (such as navigation bars) by simply modifying the current page rather than reloading it in its entirety. Also provided is the ability for some processing of data and input validation to be performed on the client rather than server-side, further reducing the latency in making requests and bringing the speed of the application closer still to that of a GUI desktop application, whilst still providing the benefits of a Web application. With an application such as Shiny, with a powerful server performing the simulations, this may be far faster than using Dizzy on the local machine.
8. Further Work
Some areas of this project have been limited by time, expertise or technical infrastructure. Increased resources in any of these areas could be used to perform further work related to this project.
As previously mentioned, SVG is a vector graphic format that can be embedded in Webpages. SVGs can potentially be used to create event-driven graphics and animations, allow dynamic retrieval, scripting and animation. It is an open standard, and the tools to create, view and edit SVGs are freely available, with both open-source and proprietary solutions.
The current problem with SVG is the lack of browser support. No browser fully meets the latest specification and the most commonly used browser (Microsoft Internet Explorer) has no native SVG support. As a result, this technology does not have much usage on the Web, with most SVGs used for vector art offline, such as icons or diagrams.
With increased support and compatibility between browsers, SVG could potentially allow for even more rich interfaces than Ajax alone allows, and Ajax can be used within SVGs for dynamic content retrieval. Furthermore, SVG, with its ability to be scripted and animated, could feasibly topple Adobe Flash as a tool for creating dynamic, animated Websites while allowing pages to be individually bookmarked and give a more browser-native feel to dynamic applications, common criticisms of Websites using Adobe Flash.
8.2. More vigorous usability testing
This project did not make use of user-based usability validation, instead relying on guideline and task based evaluation methods. A more in depth user-focused usability study could make aware of some of the more subtle effects of Ajax on usability, such as how likely users are to attempt to use the "Back" and "Forward" buttons. With Shiny the changes made and added functionality was sufficiently small to allow guideline based evaluation to be sufficient, but a comparative evaluation of GMail or another Ajax version of a common, complicated GUI desktop application, such as a word processor or spreadsheet, could be beneficial, allowing developers to ensure their focus is directed to any common stumbling-blocks users encounter when trying to use Ajax applications in a working environment.
8.3. Testing under poor network conditions
An examination of the negative implications for Ajax of a low-bandwidth connection was discussed in this report, but not that of other conditions such as packet loss or high latency. High latency in particular is an area in which Ajax applications could potentially suffer greatly compared with classic Web applications. Due to insufficient infrastructure available to test this further, this report does examine the effects under these conditions, however the frequent small update structure usually used in Ajax applications will result in a sluggish or "broken" application with poor network conditions, so a formal quantitative analysis of this could be beneficial for evaluating the potential for Ajax replacements for GUI desktop applications.
Clearly there are potential and real security problems with Ajax, but a formal evaluation of these problems and how they can be prevented by server administrators, clients and Web application developers is beyond the scope of this report, but could be useful as a tool for those developing Ajax applications.
Comet is a further evolution of Ajax. Where Ajax relies on a polling loop to check for changes on a server and to mimic event-driven behaviour. This model is flawed when the client must wait for an event to occur on the server, as it relies on the client checking for the event before it can be handled or detected. A better solution to this problem would be allowing the server to notify the client on the event, but this is not possible with Ajax. Comet is a technique that, rather than using a polling loop keeps a consistent HTTP connection between client and server, allowing the server to send data to the client on an event without the client requesting it.
Comet was, at the planning stages of this project, very much a bleeding-edge technology. During this project more frameworks have become available and Comet is becoming a viable option for event-based user interfaces. Some of the concerns still remaining with Comet are on its scalability, with each client requiring a long HTTP connection to the server, and existing Web servers are not designed for such a large number of connections.
Shiny’s progress feedback relied on the client checking for new data from the server, and sometimes it would not be available. With Comet this could have occurred whenever the server had new data, rather than the client unnecessarily polling, resulting in lower bandwidth usage and also a more smooth progress indication mechanism.
To restate the hypothesis of this project:
"Ajax applications can provide a more effective interface user interface than those of GUI desktop or classic Web applications with fewer drawbacks than either individual approach."
The conclusion of this project, as expected, is not a clear agreement or contradiction of the hypothesis, but more complex. The key outcomes of this report and the project are split into the benefits and drawbacks of using an Ajax application.
Ajax applications, due to the nature of their interaction with the server, can provide a far more responsive and rich user interface. Users can now drag and drop items, be notified on server events without requesting, and transform datasets on the fly without the need to reload the page. Their input can be quickly regulated and automatically corrected, minimising the use of bandwidth. Lengthy interactions with the server can have their progress indicated, whilst allowing other tasks to continue, allowing better multitasking.
The application developer can benefit through the ability to offload some of the application logic and processing to the client and needing to send only required data, rather than repeatedly send the same stylistic information. Also, the creation of these applications becomes increasingly less complex with the addition of new Ajax libraries to aid the developer.
Ajax’s lack of browser compatibility is evident from the need for "hacks" to make the same code work in different browsers and how easily Ajax applications "break" common functionality such as the "Back" button. This leads onto an argument growing somewhat less valid now; Ajax applications are unfamiliar to a user of classic Web applications and can cause confusion.
The largest development pitfall encountered in the development of Shiny was the difference in architecture between Ajax and classic Web applications. With Ajax applications, the logic needs to be easily manipulated and accessed by the Ajax code, and long running tasks buried deep within an application need to be made accessible to a user interface, necessitating large amounts of re-engineering in order to access this.
This report has provided a glimpse into some of the usability benefits and drawbacks of Ajax Web applications. The usability study provided between Dizzy, Klingon and Shiny could be used to evaluate moving a classic Web application or GUI desktop application onto the Web. For creating new Web applications, Ajax can be a powerful tool in providing more usable, intuitive and responsive user interfaces. However, porting existing Web applications to Ajax could prove to be very time consuming and difficult and therefore must be analysed carefully before implementation. There are no clear benefits of Ajax application interfaces over those GUI desktop applications, but the benefits of distributed storage, computing and portability can be counted in the favour of Ajax. Technologies such as SVG and Comet are likely to push the boundaries for these applications even further.
Ajax is a new technology that has captured the imagination of many application developers. The dream of the Internet as an application platform may be realised and as browser support and libraries make development easier and users become more familiar with the new interfaces, Ajax Web applications will provide more services to users in an easy-to-use manner from anywhere with an Internet connection, without the requirement of a plug-in.
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 Khare, R., "Beyond AJAX" (2005). http://www.knownow.com/products/docs/whitepapers/KN-Beyond-AJAX.pdf
 MacKenzie, J. and McAlister, A. and Desai, S. and McCarthy, K., "Usability in Web Design" (2006). http://osddp.org/files/issues/Usability.pdf
 Mesbah, A. and van Deursen, A., "An Architectural Style for Ajax", Arxiv preprint cs.SE/0608111 (2006). http://arxiv.org/pdf/cs.SE/0608111
 Moran, T.P. and Zhai, S., "Beyond the Desktop Metaphor in Seven Dimensions" (2006). http://www.almaden.ibm.com/u/zhai/papers/DesktopMoranZhai.pdf
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- Adobe Flash
Flash allows a developer, with aid of a plug-in in a client browser and Adobe development tools, to create a application that runs in a browser window providing animation, video, interactivity and vector graphics to a user.
An applet, in the context of this report, refers specifically to a Java applet, which is a software application that can run within the Web browser, with a plug-in providing a virtual machine running Java code.
Cascading Style Sheets is a language used with HTML or XHTML to describe the appearance of a document, allowing this to be separated from document content.
HyperText Markup Language is the language used in creating Web pages, describing style elements for basic text, by annotating the text with text markup elements.
This is the implementation of the ECMAScript standard, and is implemented in Web browsers to allow scripting of Web pages by page creators. Confusingly, it is only distantly related to Java, and bears little resemblance outside of syntax.
Rich Internet Applications are Web applications that provide an interface and features similar to those provided by a GUI desktop application, but generally, perform most of the processing on the server.
Scalable Vector Graphics is an XML language for 2D graphics, usually used for vector images.
The World Wide Web Consortium is the main standards body for the World Wide Web, creating and maintaining standards for HTML, XHTML, SVG and XML and others.
- Web 2.0
Web 2.0 refers to the the recent growth in collaborative Internet services and Web applications, frequently making use of Ajax techniques to provide a more interactive and desktop-like user interface. It can also describe the growth of GUI desktop applications ported to Web applications providing the same functionality.
Extensible HTML is very similar to HTML, but, as an application of XML, is more restrictive, and allows easier validation and parsing. It is considered to be the latest version of HTML.
The Extensible Markup Language is a general purpose language used for sharing data across different information systems easily, particularly the
- Internet. XHTML and SVG are two examples of XML. XMLHttpRequest
Extensible Stylesheet Language Transformations are an XML-based language for transforming XML documents into other XML documents. It is frequently involved in changing the structure or appearance of an XML document, or translating XML applications, such as XHTML.